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A stakeholder is person or group that’s affected by, has
a vested interest in, or can be influenced by the organization’s performance in some way. Stakeholders can be classified into
a number of types, including:
- Customers
- Managers
- Employees
- Suppliers
- Partners
- Community
- The organization itself
The degree of importance placed on each stakeholder type depends
on the value proposition that the organization chooses for itself.
For example, if the organization sees itself primarily as an
excellent manufacturer, it may focus more resources on managing
suppliers and the supply chain.
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Understanding stakeholders
provides an organization with better information about how to
improve its business processes. Knowing the following about each
stakeholder type allows for better decision making:
- The stakeholder’s
changeability
- Key performance
indicators and actual performance
measurements
- Interactions from and to the stakeholder type including:
- Business
events and outcomes
- Flows of work, material, data, knowledge,
and commitments
- Health of current interactions
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