|
This is a rational approach to prioritizing business processes
to be improved. In the best case, process improvement selection
should be:
- Systematic – performed in the same way, applying
the same criteria, every time
- Objective – applying
unbiased, consensus-based criteria
- Prioritized – ranking
processes according to criteria that are determined to be
most important (because they create higher
value, prevent the organization from failing, etc.)
|
While there are many
criteria for evaluating and selecting processes, two of the more
prominent are:
- the overall cost to operate, figured by methods
such as activity-based
costing, and
- the degree of differentiation provided
Once a process is selected for improvement, the process should
be thoroughly reviewed and analyzed. A process
walkthrough ensures
that things work as they were designed to.
|
