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Business process reengineering is a process
improvement technique that involves the fundamental rethinking and radical redesign
of business processes to achieve dramatic improvements in cost,
quality, service, and speed. It was popularized by Michael Hammer
and James Champy in the early 1990s with the book Reengineering
the Corporation.
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Words to define Business
Process Reengineering include:
- Radical – extreme, not conservative
or moderate. In terms of change, looking to create disruptive,
undiscovered, politically challenging new systems.
- Dramatic – major,
not incremental. In terms of improvements, looking to achieve
80-90%, not 10-20%; or 6-8 times, not 1-2 times.
- Contemporary – modern,
not traditional or time-tested. In terms of measurement,
throwing out previous ways and using new ones of reporting
and
managing.
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