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The process owner is responsible for the process design, not
for the performance of the process itself. The process owner
is further responsible for the process measurement and feedback
systems, the process documentation, and the training of the process
performers in its structure and conduct. In essence, the process
owner is the person ultimately responsible for improving a process.
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Implementing business
process improvements can be very time-consuming, depending upon
the scope and complexity of the process. Expectations for the
process owner’s time commitments and job responsibilities
must be modified accordingly to reflect the new responsibilities.
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