Process Driven Benefits Sponsored by
An organization embraces processes driven techniques in order to achieve several advantages. These benefits include strategic, financial, human resource and technical performance improvements through increased reliability, flexibility, agility, and transparency in the execution of business processes. Increased Organizational Agility – Because processes are liberated from the IT applications that support them, process portfolios can be developed, managed and quickly deployed directly by the business people that are responsible for them. This means processes can be “built to change” versus being “built to last”. Clear Visibility Of What Happens In Processes – Processes are explicitly defined such that the steps involved are well understood. This adds value because every participant can see and understand the contributions of the others. Thus, visibility provides for a level of consistency and control in an organization. In addition, this means the execution of processes can be tracked and employees can literally peer into any process to resolve individual bottlenecks or improve the process as a whole. Consistent Execution, Not Impacted By Turnover – Explicit definition and management of processes means they are executed consistently regardless of who is performing the work. This also means the impact of turnover is greatly mitigated and a process-driven organization enjoys an advantage by unlinking the success of its business processes from any one person or group. Better Linkage To Business Strategy – Many times an organization’s strategy is not reflected or efficiently implemented in its processes. For a process-driven organization, not only are the definitions of processes made clearer, so too are the results of processes. This means it becomes clearer where and how processes impact the defined organizational strategy and scorecards. As a result, the marketplace can drive strategy and strategy can more clearly and consistently drive process execution. Ability To Manage By Exception – The operational focus moves from analyzing all the information inherent in a process to being able to highlight and deal with exceptional cases. This has a tremendous improvement on efficiency as well as drastically cutting response times to process problems. A secondary benefit is a process-driven organization can analyze exceptional cases to identify places for improving the process. Ability To Analyze and Evaluate Process Changes – Once processes are clearly defined and managed the opportunity to simulate process changes and perform what-if analysis on processes becomes easier. This means an organization can conduct an ROI on process improvement faster and easier than ever before.
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