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Primary processes are those business processes that are judged
essential to an organization’s performance. Without these
primary processes, the organization would not “be in business” – it
would cease to have good reasons to exist, unless it redefines
itself.
For example, in a product manufacturing business primary processes
might include:
- Product Development
- Distribution/Delivery
- Customer Service
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In an entirely different organization, such as a private philanthropic
foundation, primary processes might include:
· Grant application processing
· Due diligence
· Financial management
Primary processes may be standard or differentiated processes.
Thus, some may be outsourced, and others performed in-house.
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