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Performance measurement is the monitoring of key indicators
in a process. These may include output measurements of the process,
or internal organization measurements like cost and asset utilization.
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Performance measurement
is a key tool in process improvement. There are many different
categories of performance measurement including:
- Process cycle-time
- Productivity
- Error/Defect (i.e., Quality)
- Financial / Asset
- Customer Satisfaction
- Many others
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