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Key Performance Indicators (or KPIs) are used to measure an
organization’s performance or relationship with a chosen
stakeholder. KPIs are used to determine the degree of change
from where the relationship stands today to where it will need
to be in the future. A KPI is usually an established target,
associated with a date and a path for improvement.
Examples of KPI metrics include efficiency (input versus output),
effectiveness (total non-defect volume of an item produced),
adaptability (time required to reconfigure), and various financial
measures (return on equity).
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